Research Article Open Access

Android Based Complaint Management System: People’s Corner

Abstract

In many countries we have civic bodies that are the local governing bodies that help maintain and run cities. These governing bodies are mostly called MC (Municipal Co-operation).Also addressing to the complaints of the citizens is a prime factor that can ensure trust of respective citizens. In order to do this, the MC may need to install censor cameras and other surveillance devices to ensure the city is running smoothly and efficiently. It is very important for an MC (Municipal Co-operation) to know the shortcomings happening within the city. Thus we know that maintenance of a large may need some kind of surveillance 24/7.As of now this can only be practically possible by installing sensors /cameras etc. or allowing cit izens to directly address them. An easy mechanism to lodge and receive complaints is the need of the hour. At present citizens use the following methods to lodge complaints a) a person may visit the ward office where another person working for the ward hears it out and makes a note of it, b ) through a web portal, c) through some contact center over the telephone. In this paper we propose a mobile interface which can make lodging of a complaint much easier and simple. The main idea and motivation behind this proposition is to create a user friendly, naturally English enabled mobile interface that can be used in conjunction with the presently existing web portal infrastructure [6]. This system will help the common man to lodge complaints and seek redressal for the same.

Melina Fernandes, Merika Britto, Festo Francis

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