Research Article Open Access

Beyond Smart: Enabling Smart Technologies to Deliver Smart Experience in Hotel Industry

Abstract

The chapter undertakes to provide in depth knowledge on emerging smart technologies that will aim to reshape and redefine the hotel industry. Tourism sector is one of the growing and prospect sectors, which remains positive. Keeping in mind the rising demands of the tourism there is a need of an hour to adapt, innovate, identify and explore next generation’s technological solutions to enhance the experience of the owner and the guest in the hotel industry. The objective of the study is to explore the smart technologies that will benefit hotel industry and enhance experience of the guest. The attempt is made to understand the challenges and opportunities in adopting smart technological solutions and to understand the role of smart technologies in enhancing owners and guest experiences and thus contributing to the concept of smart hotels. The study will explore the latest technologies that can be adopted by hotel owners to fulfill the demands and expectations of the techno-savvy guests. Thus the smart hotel experience can be made possible through the smart digital technology and can aid hotels overcome current issues and prepare for future trends.

Manisha Solanky

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